HelpTickets 3.3

Tested Minecraft Versions:

• 1.7
• 1.8
• 1.9
• 1.10
• 1.11
• 1.12

HelpTickets is a powerful plugin to track and manage issues ingame. When a player has an issue, they may create a ticket, which may later be solved by staff members.​

This plugin is provided for free, but please consider donating to support development!


Thank you to the people who have provided language translations:
@montlikadani - Hungarian (hu_HU)
@DarkFort - Russian (ru_RU)
@ShuriZma - German (de_DE)​

Versions prior to HelpTickets 1.7 depend on ShortUtils. Versions 1.7 and newer do not require any dependencies.
A MySQL server is optional, but is recommended for large servers.

• Comprehensive information automatically included with each ticket
• Simplified permissions
• Accountability: A log of all actions is kept with each ticket
• Uses a MySQL or SQLite database for fast operation
• Tickets may be assigned priority levels
• Search tickets by status, creator, assignee, keywords, or priority level
• Ingame notifications when tickets are updated
• All command names and messages are fully configurable
• Using a MySQL database allows for multi-server support, no BungeeCord bridge required!
• New web interface!

All ingame actions are performed through the /ticket command.
Permissions are documented in the staff usage guide.

Documentation for usage by players: https://goo.gl/DhPNhJ
Documentation for usage by staff: https://goo.gl/Tkt7as



This plugin has just a few a number of configuration options for ease of use:

Spoiler

check_updates

Default: true
If set to false, the plugin will not automatically check for updates​

date_format

Default: "MM/dd/yyyy"
Date format string, with fields as specified here​

time_format

Default: "HH:mm:ss"
Time format string, with fields as specified here​

show_open_tickets_on_login

Default: true
If set to true, players with the helptickets.manage permission node will be shown open ticket information when they log in​

language

Default: "en_US"
Changing this will cause the plugin to use a different language mapping file. Language files are formatted as HelpTickets/languages/{language}.json
If the file is not found, the plugin will default to using en_US.json​

archive_tickets

Default: true
If set to false, closed tickets will be kept for the number of days set in keep_tickets_for, after which they will be permanently deleted​

keep_tickets_for

Default: 5
If archive_tickets is set to false, closed tickets will be kept for this number of days, after which they will be permanently deleted​

override_helpop

Default: true
If set to true, any players attempting to use /helpop will be instructed to create a ticket instead​

reminder_interval

Default: 6000
Reminders of open or updated tickets will occur every reminder_interval ticks. If this value is set to 0 or below, reminders will not show​

strip_console_colors

Default: false
If set to true, all console output will be stripped of color and formatting codes​

strip_ingame_colors

Default: false
If set to true, all ingame output will be stripped of color and formatting codes​

use_mysql

Default: false
If set to true, the plugin will attempt to use a MySQL database instead of SQLite​

db*

name*

Default: null
The name of the database to use, wrapped in double quotes​

host*

Default: null
The address of the database, wrapped in double quotes​

port*

Default: null
The port the database uses (typically 3306)​

username*

Default: null
The name of the database user, wrapped in double quotes​

password*

Default: null
The password of the database user, wrapped in double quotes​

web_interface**

enabled**

Default: false
Set to true to enable the web interface​

host**

Default: "0.0.0.0"
The address the webserver will bind to​

port**

Default: 8080
The port the webserver will listen on​

* These options must be set in order for HelpTickets to work using MySQL! The plugin will not work if any of these options are misconfigured and use_mysql is set to true!
** These options will have no effect unless HelpTickets - WebUI is installed

If you are getting "missing language element: xxx" messages, find the missing element here and insert it into your languages/en_US.json file.
Alternatively, if you have not made any changes to the language file, or you wish to revert to the default, simply delete the file and reload the plugin.

Spoiler

Code (Text):

{
  "plugin.prefix": "&b[&6HelpTickets&b]",
  "ticket.name": "ticket",
  "ticket.created_by": "created by",
  "ticket.assigned_to": "assigned to",
  "ticket.date_created": "created",
  "ticket.last_updated": "last updated",
  "ticket.message": "message",
  "ticket.location": "location",
  "ticket.client_brand": "is modded",
  "ticket.action_log": "use &e/%command.ticket% %command.ticket.actions% %1$s [%ticket.arg.page%]",
  "ticket.arg.page": "page",
  "ticket.arg.creator": "creator",
  "ticket.arg.assignee": "assignee",
  "ticket.arg.contains": "contains",
  "ticket.arg.id": "ticket id",
  "ticket.arg.message": "message",
  "ticket.arg.comment": "comment",
  "ticket.arg.phrase": "\"phrase\"",
  "ticket.updated.message1": "the following tickets have been updated:",
  "ticket.updated.message2": "use &e/%command.ticket% %command.ticket.view% <%ticket.arg.id%>&r to view a ticket",
  "ticket.archived.purge": "purged %1$s archived tickets",
  "player.name": "player",
  "world.name": "world",
  "unknown.name": "unknown",
  "nobody.name": "nobody",
  "priority.name": "priority",
  "priority.critical": "critical",
  "priority.high": "high",
  "priority.normal": "normal",
  "priority.low": "low",
  "priority.wishlist": "wishlist",
  "status.name": "status",
  "status.open": "open",
  "status.in_progress": "in progress",
  "status.closed": "closed",
  "status.resolved": "resolved",
  "status.cancelled": "cancelled",
  "command.ticket": "ticket",
  "command.ticket.description": "create and manage help tickets",
  "command.ticket.not_operational": "HelpTickets is not operational, possibly due to a configuration issue",
  "command.ticket.reload": "reload",
  "command.ticket.reload.message": "reloaded!",
  "command.ticket.comments": "comments",
  "command.ticket.comments.message.header": "comment log of ticket #%1$s (pg %2$s/%3$s)",
  "command.ticket.comments.message.no_comments": "ticket has no logged comments",
  "command.ticket.actions": "actions",
  "command.ticket.actions.message.header": "action log of ticket #%1$s (pg %2$s/%3$s)",
  "command.ticket.actions.entry.assignee_changed": "assigned to %1$s",
  "command.ticket.actions.entry.status_changed": "status changed to %1$s",
  "command.ticket.actions.entry.priority_changed": "priority changed to %1$s",
  "command.ticket.actions.message.no_actions": "ticket has no logged actions",
  "command.ticket.assign.message": "assigned ticket &e#%1$s&r to &e%2$s&r",
  "command.ticket.assign.message.other": "ticket &e#%1$s&r has been assigned to you",
  "command.ticket.create": "create",
  "command.ticket.create.message": "created ticket &e#%1$s",
  "command.ticket.create.broadcast": "&e%1$s&r has created ticket &e#%2$s",
  "command.ticket.list": "list",
  "command.ticket.list.message": "open tickets (showing page %1$s of %2$s):",
  "command.ticket.archive": "archive",
  "command.ticket.archive.message": "archived tickets (showing page %1$s of %2$s):",
  "command.ticket.teleport": "teleport",
  "command.ticket.view": "view",
  "command.ticket.comment": "comment",
  "command.ticket.comment.message": "successfully added a comment to ticket &e#%1$s",
  "command.ticket.claim": "claim",
  "command.ticket.assign": "assign",
  "command.ticket.abandon": "abandon",
  "command.ticket.close": "close",
  "command.ticket.open": "open",
  "command.ticket.cancel": "cancel",
  "command.ticket.resolve": "resolve",
  "command.ticket.priority": "priority",
  "command.ticket.priority.message": "set priority of ticket &e%1$s&r to %2$s",
  "command.ticket.status.message": "set status of ticket &e%1$s&r to %2$s",
  "command.ticket.teleport.no_location": "no location for this ticket",
  "command.ticket.teleport.no_world": "world does not exist",
  "command.ticket.teleport.message": "teleported to the location of ticket &e#%1$s",
  "command.ticket.unassign.message": "unassigned ticket &e#%1$s&r",
  "command.ticket.updated.message1": "ticket &e#%1$s&r has been updated",
  "command.ticket.updated.message2": "use &e/%command.ticket% %command.ticket.view% %1$s&r to view the ticket",
  "command.helpop.message": "use &e/%command.ticket% %command.ticket.create% <%ticket.message%>&r instead",
  "command.ticket.error.no_ticket": "no ticket #%1$s",
  "command.ticket.error.no_player": "unknown player: %1$s",
  "command.ticket.error.invalid_ticket_id": "ID must be a number greater than 1",
  "command.ticket.error.invalid_page": "page must be a number greater than 0",
  "command.ticket.error.page_out_of_range": "page out of range (max %1$s)",
  "command.ticket.error.unknown_priority": "unknown priority: %1$s; expected %2$s",
  "command.ticket.error.page_too_low": "page must be greater than 0",
  "command.ticket.error.page_too_high": "page out of range (max %1$s)",
  "command.ticket.error.no_open_tickets": "there are no open tickets",
  "command.ticket.error.no_archived_tickets": "there are no archived tickets",
  "command.ticket.error.invalid_state": "ticket &e#%1$s&r is %2$s",
  "login.ticketinfo": "There are &e%1$s&r open tickets (&e%2$s&r assigned to you)",
  "database_error_message": "There was an error with the database. Please inform an administrator as soon as possible.",
  "yes.name": "yes",
  "no.name": "no"
}
 

Unfortunately, I have neither the time nor knowledge to translate this plugin into other languages. If you would like to use this plugin in your own language, make a copy of the default en_US.json file and edit it with your own language. Furthermore, if you send me your translation, I will be happy to include it, with appropriate credit, in the distributed plugin.