RealTimeSupport [1.8.x - 1.14.x] [SQL] 1.7.2

Support Ticket System

  1. Twan040
    Tested Minecraft Versions:
    • 1.8
    • 1.9
    • 1.10
    • 1.11
    • 1.12
    • 1.13
    • 1.14
    Source Code:
    https://gitlab.com/TwanLuttik/realtimesupport/issues
    Languages Supported:
    English
    What does this plugin?
    This is a ticket support system but different than other's and more advanced with some handy analytics and much more, And fully GUI support




    Coming Futures:
    - text + sound notifications





    Futures:
    - Multiple page's support
    - Automatically purge tickets after time
    - Realtime notification Service
    - MySQL Support (Highly recommended)
    - NotifyService
    - Chat conversations


    Permissions:
    This will be correct for the next update



    Commands:

    Default Commands: (realtimesupport)
    - /rs create <message> create a new ticket realtimesupport
    - /rs status get the status of your ticket realtimesupport
    - /rs help - help page - realtimesupport.help

    Staff Commands: (if the player is a staff)
    - /rs info - get information about yourself, amount of solved tickets, Avg Rating
    - /rs tickets - tickets menu
    - /rs status - see your assigned tickets

    Admin Commands: (realtimesupport.admin)
    - /rs staff add <player> - add a player to the staff
    - /rs staff remove <player> - remove the player from the staff
    - /rs purgall - it will delete all solved tickets that are over the 24 hour time limit

    -/rs reload - reload the confiuration files (realtimesupport.reload)


    Bugs:
    - None

    Found any bug report at link



    FAQ

    Why can't staff create a ticket
    because they can solve their own ticket and abuse the statistic system




    Image's
    Untitled-1.png

    Images

    1. stress test.png

Recent Updates

  1. Support for 1.14.*
  2. Small fix
  3. more things added

Recent Reviews

  1. OnyxianSoul
    OnyxianSoul
    3/5,
    Version: 1.7.2
    Has potential, but hasn't achieved it yet. Bugs, lack of error messages, and a bit messy documentation are just some of the problems i've encountered in a few minutes of testing :/
  2. stw222
    stw222
    5/5,
    Version: 1.7.1
    This plugin dev is pretty good about responding to problems and promptly fixing them. The plugin may have a few bugs but he/she has displayed a want to fix them ASAP.
  3. cooleepicminer
    cooleepicminer
    5/5,
    Version: 1.7.0
    This is an amazing plugin although is it possible to make it compatible with bungeecord servers?
    1. Twan040
      Author's Response
      Thank you, i will add it on the todo
  4. BackUpM10
    BackUpM10
    5/5,
    Version: 1.6.1
    Great Plugin and I know there is premissions upthere but for default it just says "realtimesupport" is that a permission and also what are the permission's for staff members?
    1. Twan040
      Author's Response
      Thank you, i will contact you
  5. ronc617
    ronc617
    5/5,
    Version: 1.6.0
    Great PLugin. does exactly what i need it to do. and the dev added a few features i suggested. Keep up the great work on this plugin
    1. Twan040
      Author's Response
      Thank you
  6. RafricOFC
    RafricOFC
    5/5,
    Version: 1.5.1
    Awesome.
    I recommend this to keep players issues between staff-player.
    And an easy way to tell when it was solved
    1. Twan040
      Author's Response
      Thank you, There will be more coming soon
  7. Countryrose12
    Countryrose12
    5/5,
    Version: 0.0.2
    Love the plugin, i was wondering if you could add SQL support so that its easy for website developers to make a custom system to deal with in game reports from a web panel. other then that very great plugin.
    1. Twan040
      Author's Response
      Thank you, yes there will be MySQL support