'Fraudulent behavior'

Discussion in 'Server & Community Management' started by externo6, Jun 8, 2014.

  1. externo6

    Supporter

    Hey all,

    So got a ban appeal in today from someones 'Mom' saying that banning a donator is
    fraudulent behavior

    Here is the full email, taken out the names etc...

    Any advice on how to reply regarding the fraudulent behavior? :p
     
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  2. Say no.
     
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  3. A simple reply, such as 2 letters, just makes them think you're rude, but it makes your decision come across firm and not budging and that you have the right.
     
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  4. Inform the parent what their kid did to get banned so she understands. Maybe little timmy won't be as golden in her eyes (if he was swearing for instance).
     
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  5. Ignore it and go on your merry way.
     
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  6. Seems like she is legit, i would type a paragraph or two explaining the situation and the terms of service and explain further more that a chargeback would actually be fraudulent as (insert reason)

    Come across firm and explain in detail so she understands, she seems like a mother who is educated and if you tell her exactly what's going down she'll agree.
     
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  7. Noble Pro

    Moderator

    Or if she's full of herself, she'll still chargeback and completely disagree with everything he has to say, even with proof.
     
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  8. MikeA

    MikeA Retired Moderator
    Retired Benefactor

    I'd refund it just out of the kindness of my heart ;)
     
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  9. She seems understanding.
     
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  10. Explain what happened, and say no, but make sure you have some kind of terms of service saying that you reserve the right to ban all players, even donators, just in case she does chargeback
     
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  11. For all the idiots telling you to ignore her or reply with an ignorant answer, ignore them.

    You're running a "business", act like it. Maintain professional behavior, just like she did. Be respectful, polite, and talk to her about the whole situation and explain your view in a professional manner. It's a good practice to have in areas like this where you're making a profit, because acting like an ignorant 13 year old cunt only in it to scrape cash gives you a shitty look.

    Good luck, be respectful & work with the client.
    EliteLX
     
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  12. Explain the situation to her professionally. If after that, she still doesn't understand and believes this to be fraudulent, refund her the money.
     
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  13. externo6

    Supporter

    Thanks for your replies :)
     
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  14. JamesJ

    Supporter

    Reply with:
    "Sorry, but <name> broke the rules of our server therefore he is open to punishment. In this case the punishment was a ban. When <name> purchased his rank he also agreed to our Terms of Service, <provide a link to them here>, just because <name> has donated this does not mean he is exempt from a ban and that he can break the rules. Our Terms of Service clearly state that a refund will not be given.
    We apologise for any inconvenience this event may have caused.
    Sincerely,
    <MC Server name>
    <your name>"
    Hope this helps.
    Other than that, tell the 'Mom' to learn to spell. Its probably just some kid playing around, but if you act very mature and professional he will go crazy lol.
     
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  15. Felt like giving everybody a medal
     
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  16. can i have one
     
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  17. No.
     
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  18. Or little Timmy is a little liar, and is using it as an excuse to get a refund...
     
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