Hi, If you are reading this thread it means that you have emailed support with a question that has a standard resolution or response. Please read below to find the answer to your query. <Not in English> Your support ticket was not in English. Please create a new ticket with an English request. <Anything to do with website content> Please open a report using the report button. Plugins My premium plugin hasn't been approved. I cannot create premium plugins. My premium plugin was deleted. Pretty much anything related to premium plugins. Please read: https://www.spigotmc.org/threads/premium-resource-guidelines.31667/ I cannot download a plugin I paid for. Please read: https://www.spigotmc.org/threads/premium-resource-guidelines.31667/ and contact the author. In some cases PayPal may be holding your payment or the author must manually approve it. A premium plugin I bought doesn't work, I want a refund. SpigotMC does not deal with money related to premium plugins. Please read https://www.spigotmc.org/threads/premium-resource-guidelines.31667/ and speak to the author. If the issue cannot be resolved you can open a dispute on PayPal with the appropriate reason. Can you transfer my purchases to another account? We do not have this capability. My plugin was leaked. SpigotMC is not the internet police. If the plugin was leaked on our site, then open a report on the forums. My inactive premium plugin was deleted. It has been restored for you to post an update. You need to post an update to avoid it being deleted again per the rules. We will only restore a resource twice, after which point it will be permanently removed. Someone left a mean/fake/stupid review on my plugin. We do not remove reviews unless they are obvious spam. Spam in this case means bypassing the character limit or smashing your face against the keyboard. My premium plugin has not been approved, but others have. Plugins are approved in the order they are submitted. The plugin posting date is reset once a resource is approved. Approval times are usually 2-3 weeks. Accounts I want my email changed Please see https://www.spigotmc.org/account/contact-details I want my name changed. Only donors may change their name. Once your donation has been manually processed (usually 24-48 hours) you can access the name changes instructions here. I want my date of birth changed. If you let us know your new date of birth, it has been changed. If not, you have to let us know what you would like your new date of birth to be. I want my account deleted. Please see https://www.spigotmc.org/threads/392153/ My account was hacked. We have restored your email address to the value used to sign up for the account and locked your password. Please request a new password via the forgot password feature. We are unable to restore your account to any other email address. I lost my 2fa device. Why did you ignore our clear instructions to save your backup codes on paper? If you sent your support request from the email associated with your account, then 2fa has been deactivated and you have been banned for a week. If you do not have access to the email associated with your account, then we cannot help you. I cannot start a private message or conversation Due to spam we have been forced to limit private messaging for new accounts. Please use the public forum threads or discussion tab to contact authors. This way all users can benefit from assistance provided to you as well.