Premium Plugin PayPal Chargeback

Discussion in 'Spigot Help' started by simonsator, May 27, 2017.

  1. A person who bought my plugin opened a dispute on paypal saying that the "payment was not authorized". Now I was asked by PayPal to proof that the person received my plugin. Is there any way to get the ip address with which he downloaded the plugin? I read in another thread that I should pm md_5, but because of this thread I don't think that this is the right way.
  2. Paypal will look into their account login history and if they don't find any logins from strange IP addresses they will deny the chargeback.