Good evening guys, So today I just want to talk about my experience with Shockbyte, and all the trouble I had with support, errors and suspended servers I just purchased, and including their live chat. The moral of this story is that I made a ticket, last Thursday stating to allocate my dedicated IP address to my server. I had no answer without a few hours, then I waited overnight and checked the next morning, and they closed the ticket and suspended my server? I then made a new ticket on the Friday morning, and that has had no reply up to now (Friday 28th Feb 2020). Their support is shocking so the name of their company is a good idea, especially with the 'shock' part. I will begin with their Live Chat, this is the only thing I rate on their whole company, as I used to chat on a daily basis for follow ups of my support tickets, which of course they couldn't tell me. The people I spoke to on the live chat, would just say they would follow up with their ticketing team, which of course, I had no reply. The trouble with the ticketing system is unbelievable. As stated above, I made my first ticket on Thursday last week, and there is no reply currently yet. I still don't understand why the suspended my server, with no reply to the ticket at all stating why or what happened, and then closed my ticket without the issue or nor reply. I have recently moved hosts and my servers are running better than before. More RAM, more players and less lag too, and with constantly support, live chat or ticket, you get a reply within a few hours. That of course, is a bette responce time than Shockbyte. I hope this keeps you away from Shockbyte, as their support is shocking and they just are not a reliable server host at all. Thank you for reading.