soyoustart Refund

Discussion in 'Hosting Advice' started by asd86206, May 21, 2018.

  1. I bought the wrong place

    I want to buy Canada

    Can I have a refund?

    I haven’t received a message in a day
  2. MikeA

    Retired Supporter

    Wait for their reply, nobody can help you here. They will probably refund you once.
  3. You probably won’t be able to get a refund but they might be able to move your server
    • Agree Agree x 1
  4. md_5

    Administrator Developer

    This is why we read before forking over tens/hundreds of dollars kids.
    • Winner Winner x 7
    • Agree Agree x 1
    • Funny Funny x 1
  5. Did you not see the "Datacentre: In France (quicker delivery)" sign when ordering? :rolleyes::oops:
  6. You can call SoYouStart directly for more information. The number is available on the website.
  7. Had this once aswell because when you click "North America" it automaticly applies the France location for some reason and you still need to manually switch it. You can just contact them by phone or ticket and it will get sorted.
  8. If you do not install the operating system of the server, they will return the money and you can buy another one. If you have installed the operating system there is nothing that can be done.
    • Informative Informative x 1
  9. I don't know if you've solved this, but they're pretty forward coming when it comes to this. I once bought an alternate machine when my preferred one was out of stock and when it was stocked a week after, I contacted support and we swapped machines. Theoretically, they just refunded me and I bought a new machine. No fuss, and rather quick too. Props for SYS for that.

    EDIT: This is a part of their 14 day policy. If you wait through the 14 days, you need to wait till the end of the month.

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